If neither option is available to you, the CRA has advised that you may have to wait until after March 22, 2021 and try logging in again. If you are still unable to access your account, you should call the CRA after this date at 1-800-959-8281
If you need information from the CRA site and you are blocked from the CRA account, your representative may be able to obtain information for you. Speak to your trusted McGovern Hurley partner.
As additional precautionary measures to ensure safekeeping of personal information, the CRA also suggested that Canadians monitor their “accounts for any suspicious activity including unsolicited changes to banking, mailing address or benefit applications made on their behalf.”